At EmbriBundle, we aim to provide you with the highest quality digital embroidery designs and ensure your satisfaction with every purchase. Due to the nature of our products, which are digital downloads, we have a specific refund and returns policy outlined below.
Digital Products
All products sold on EmbriBundle are digital files that are available for instant download upon purchase. As a result, we cannot accept returns, exchanges, or offer refunds once the files have been downloaded.
Refunds
We offer refunds only under certain limited conditions:
- Corrupted or Non-Functional Files: If you experience issues with your downloaded files that render them unusable (such as file corruption or format issues), please contact us immediately. We will work with you to resolve the issue by either providing a corrected file or issuing a refund if the problem cannot be fixed.
- Duplicate Purchase: If you accidentally purchase the same design more than once, please reach out to us with proof of the duplicate transaction, and we will gladly refund the extra charge.
Refund requests must be submitted within 14 days of your purchase.
How to Request a Refund
To request a refund, please contact us at support@embribundle.com with the following information:
- Your order number
- A brief explanation of the issue
- Any relevant screenshots or error messages (if applicable)
We will review your request and respond within 3-5 business days.
Exceptions to Refunds
- Change of Mind: We do not offer refunds if you change your mind after purchasing a design.
- Incompatibility: It is the customer’s responsibility to ensure that their embroidery machine and software are compatible with our file formats. We provide clear information on file formats in our product descriptions.
File Format Support
We provide designs in widely used embroidery file formats, including PES, DST, JEF, and others. If you are unsure whether our files are compatible with your machine or need assistance, feel free to contact us before making a purchase.
Customer Support
If you encounter any issues with your downloads or need assistance with your purchase, please don’t hesitate to reach out. We are always happy to help resolve any problems and ensure you are satisfied with your experience on EmbriBundle.
You can contact us at:
Email: support@embribundle.com
Changes to This Policy
We reserve the right to modify or update this refund and returns policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
Thank you for choosing EmbriBundle for your embroidery design needs!